Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return contact us at skulldragonleathercraft@gmail.com.
State what is wrong and why you are requesting a return.
*Please note that returns will need to be sent to the following address:
Skull Dragon Leather Craft
567 S Main St, Saukville, WI 53080
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Try as we might to make sure you have a great experience with us, mistakes happen. If you feel that a product you purchased was grossly misrepresented, or inherently flawed you may request a refund. Please give us a chance to make it right. Once we have received the product we may issue a refund via gift card, store credit or in some cases partial or full charge reversal. In all cases please allow us up to 4 weeks to initiate the refund. Depending on Shopify, or the banks involved an additional wait time may occur before your refund is complete. We reserve the right to refuse a refund if we feel that the purchase complaint is fraudulent or abusive.
Ships now items: We do not offer refunds on items marked “ships now.” All “ships now” sales are final. Please make sure the item will work for you before purchasing. If you have any questions about fitment please contact us before purchasing.
We do not offer refunds on completely custom items if we followed your specifications. If you sent us the wrong measurements or if you decide against the color or art that you sent us or requested we will not offer a refund or exchange the item. If we didn’t follow your instructions we will make a second one for you free of charge.
Once the leather is cut for your order we cannot offer a refund. We do not keep any item in stock, we only make what is ordered and only after it is ordered. We are a small mom and pop shop, we might never be able to sell the item you ordered to someone else. Because we are a custom shop people generally want unique items that no one else has, making resale difficult and almost impossible.
Once we have purchased any hardware, or other items needed for your order (like a blanket or certain hardware) we cannot offer a refund. We may not be able to sell the custom items to anyone else.
We pride ourselves on custom art, each piece is applied completely by hand, there will be slight inconsistencies between each piece of art. It is impossible using hand tools, and paint brushes to make each piece look perfectly alike, this is part of the unique charter and beauty of each piece which shows they are hand made and not mass produced. Refunds will not be issued for these inconsistencies which are inherent in this type of beautiful work.
Skull Dragon Leather Craft is not liable for lost or stolen packages once shipped. Once a package leaves the shop and is in the hands of the Postal Service we don't have control of that shipment. We're happy to get resend any relevant tracking information. You can contact your local police and file a complaint if the item was stolen from your mailbox or property after it was delivered.
We love doing custom products the size and shape needed to fit your application or art to fit your style and personality. You must first contact us before ordering something custom to make sure we can do it. We reserve the right to refuse to do any thing that we don’t want to do for any reason. We will not do racist or immoral art, cuss words, or art that is lower in quality than our skills that will make people think we aren’t that good.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at skulldragonleathercraft@gmail.com. We can also issue store credit for future use.